One Expensive Colts Experience

I decided to be a nice girlfriend and do something special for my boyfriend.  He is a huge Indy Colts fan so I made it my plan to buy us two tickets to their season open versus the NY Giants (Manning vs Manning).  I went online to Ticketmaster and saw that the Colts tickets are pretty much sold out for the entire season.  However, they did offer a site where you could purchase tickets from season ticket holders that weren’t able to attend certain game.  Perfect! (or so I thought)

I went on the TicketExchange site and for several days we researched and watched the prices of various sections where we wanted to sit.  Some of the prices were mad high.  We found great Club Seats in the 200 level section on the 40 yard line.  I went online to purchase the tickets, entered my credit card information and then noticed that there was a rather high service charge fee.   So, I opened up another browser on my computer and randomly clicked on two more tickets to see if the service charge was the same.  I noticed the fee goes up with the price of each ticket.

I knew this was the only way we could attend the game, so I went back to my original screen, checked my total purchase price, clicked on the button that said “I agree to these charges” and pressed enter.  I was excited.  He was excited! – Until I received the confirmation email.  The email I received said that I purchased two tickets totaling $3224!!!!!  Yes, you read that correctly – three thousand two hundred and twenty four dollars.  I almost went in shock.

I immediately called Ticketmaster.  They said that because I opened the second screen to look at those tickets that those are the tickets I purchased.  I told them I only entered my credit card information on the first screen and even checked which screen I was on when I confirmed my order.  My response fell on deaf ear.  Nobody wanted to listen to me.  I talked to several supervisors.  I called my credit card company and tried to dispute.  Everyone thought it was unfair, but nobody was willing to help me.  So, I started calling every day and pleading my case.  I filed charges with the Better Business Bureau and had a demand letter sent on my behalf.  One supervisor said although it wasn’t my fault the tickets were purchased, it wasn’t their fault either so they couldn’t do anything.  Another supervisor said that Ticketmaster couldn’t afford to reimburse me $3000.  My response to that was, “So a multimillion dollar company can’t afford to lose $3000, but I can?!”

Two weeks of frustration went by.  I became more and more overwhelmed by the situation. It got to a point where it consumed many of my daily thoughts.  At my highest stress level, as I lay down to bed, I said a prayer to help right this situation so that I could move forward with my life. The next day I was sitting at my office desk and my cell phone rang.  I answered it and on the line was a lady from Ticketmaster.  She said they were able to re-create my online situation and realized that I honestly had no intent of purchasing the expensive tickets.  She said they were going to refund my ENTIRE amount!   I was ecstatic and overjoyed!

I realized that when I was at my worse that I had to put my faith in the situation in God’s hands.  It’s pretty amazing that as soon as I did just that, all of my problems were solved.  God does answer prayers.  They aren’t always answered overnight like this situation.  But, he can always help see you through.

M.Y. September 2010